The IDW Care Promise
IDW Care is our commitment to total customer care and a promise that we fully stand behind every product we sell, the services we offer, and the support we provide. Best of all, IDW Care benefits are FREE for ID Wholesaler customers!
Enroll as a TrueSupport member and you'll upgrade to next-level support and maintenace coverage for your ID card printer.
IDW Care Benefits
Industry Expertise
We know ID. It’s what we do. It’s not just our tagline, it’s what sets us apart. You can rely on the superior product knowledge and service that has earned us elite partner status with the manufacturers we represent.
Dedicated Account Managers
Your dedicated account manager is your own personal consultant. By getting to know you and your business, he or she will help you find the right solution, every time.
60-Day Price Protection
Our guarantee is simple. If you find a lower ‘out-the-door’ price on any of our products from any verifiable website or retailer within 60-days of purchase, we will refund the difference.
Fast & Free Shipping
Our warehouses hold the largest inventory in our industry so that we are able to ship your orders quickly. Plus, all orders over $100 ship free via FedEx Ground when delivered within the contiguous US.
Upgrade: TrueSupport Premier Service + Maintenance
Every one of our customers receives lifetime email support with IDW Care, so you can depend on reliable help from our in-house, expert technical support team. We also offer our customers TrueSupport, our next-level support subscriptions that include all IDW Care has to offer, plus valuable advantages that keep productivity flowing.
- Loaner coverage during manufacturer warranty period
- Phone-based technical support including remote assistance
- Complimentary one hour of training annually
- Complimentary cleaning kit and remote printer check-up provided annually
- 1-year FREE TrueSupport for select printer purchases
Talk to our Support Team for questions about TrueSupport and to enroll today. Call us: (800) 321-4405.
How Can We Help?
Contact Technical Support
- Get printer or software help
- Schedule a printer repair
- Sign up for TrueSupport
In the US: (800) 321-4405 x4
Outside the US: +1 (952) 852-0551 x4
Contact Customer Service
- Request an invoice copy
- Get shipping information
- Return an item
In the US: (800) 321-4405 x3
Outside the US: +1 (952) 852-0551 x3
Contact Sales Support
If you have additional questions or need assistance, talk to a friendly, knowledgeable ID Professional:
In the US: (800) 321-4405 x2
Outside the US: +1 (952) 852-0551 x2